cs dewalive Platform Privacy Notice
This page describes what we collect when you use cs dewalive and how we keep that data protected. We understand that privacy is essential when you entrust us with personal information during account registration, deposit, and withdrawal. Our privacy practices reflect our commitment to transparency and compliance with applicable data-protection standards in jurisdictions where our services operate.
On cs dewalive, we collect personal data only for legitimate operational purposes: account creation, identity verification (KYC), payment processing, promotion eligibility, and regulatory compliance. We do not sell member data to third parties, nor do we use personal information for marketing without consent. This notice covers what data we gather, how long we retain it, your rights regarding that data, and how to contact us if you have privacy concerns.
Our privacy obligations extend across all regions where cs dewalive operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang. If your local jurisdiction imposes stricter data-protection rules than our standard practices, those rules take precedence. We encourage you to review this notice in full and contact our support team if anything is unclear.
What Data We Collect on cs dewalive
We collect data in three categories. First, registration and account data: your name, email address, date of birth, and contact phone number. Second, identity verification (KYC) data: your government ID (passport, national ID, or equivalent), proof of residence (utility bill or bank statement), and facial verification during account setup. Third, transaction data: records of all deposits, withdrawals, and gameplay activity including stakes, payouts, and bonus claims.
We also collect behavioural data: which games you play, when you access your account, your preferred payment methods, and your IP address. This data helps us prevent fraud, detect account compromise, and tailor our support responses. We do not intentionally collect sensitive categories of data (race, religion, health status, biometric data beyond facial verification for KYC) unless you voluntarily disclose this information in support tickets or account notes.
Cookies and tracking: When you visit cs dewalive, we place session cookies to maintain login state and cookies to remember your preferences (language, bet slip items, game filters). These are functional cookies; we do not use third-party tracking cookies for analytics or advertising. You can disable cookies in your browser settings, though doing so may limit platform functionality.
Data collection on cs dewalive is mandatory for account operation
You cannot use cs dewalive without providing registration, KYC, and payment data. If you refuse to provide this data, we cannot create or verify your account. Providing inaccurate data may result in account suspension or closure.
How We Use Your Data
We use registration and KYC data to verify your identity, comply with anti-money-laundering regulations, and link your account to your verified payment method. We use transaction data to calculate bonuses, track tier progression, process withdrawals, and maintain audit logs for regulatory investigations. We use behavioural data to detect fraudulent activity, prevent account compromise, and improve platform security.
We do not use your data to contact you for marketing purposes unless you explicitly opt in. We do not share your data with sports betting syndicates, game studios, or payment processors beyond what is necessary for them to deliver their services. For example, our payment processor (who manages DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receives only your account ID, transaction amount, and payment method identifier—not your full personal details.
Data Retention and Deletion on cs dewalive
We retain registration and transaction data for the lifetime of your account plus seven years after closure, as required by anti-money-laundering regulations in supported jurisdictions. We retain KYC documents for the same period. Behavioural data (login history, game logs, IP addresses) is retained for one year; older logs are deleted. If you request account closure, we anonymise your personal data but retain transaction records under legal obligation.
You cannot request deletion of transaction data while your account is active or during the seven-year regulatory retention period. After that period expires and your account remains closed, you may request deletion; we will comply unless legal or regulatory obligations require us to retain the data. To request data deletion, contact our support team with proof of account closure.
Your Rights and Data Access
You have the right to access all personal data we hold about you on cs dewalive. Submit a written request (via email or support ticket) and we will provide a copy of your data within 30 days. You have the right to request correction of inaccurate data: if your name is misspelled in our records or your contact details are outdated, contact support and we will update your account. You have the right to request data portability: we will export your account data in a structured, machine-readable format.
You have the right to request account closure and data anonymisation (subject to the retention obligations described above). You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your personal information. We do not have a formal right-to-be-forgotten obligation under our current operating jurisdictions, but we respect individual requests for data deletion after the regulatory retention period has expired.
Third-Party Data Processors
cs dewalive uses data processors to deliver platform services. Our payment gateway provider (integrating mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receives transaction data. Our KYC verification vendor receives identity documents and facial images for automated verification. Our email service provider receives your contact email for account notifications and support correspondence. Each processor operates under a data-processing agreement and is prohibited from using your data for purposes other than delivering their service.
We do not sell data to data brokers, marketing agencies, or analytics firms. We do not share your data with affiliate casinos or sportsbooks. If we are acquired by another company or if our business is restructured, we will notify you of any material changes to our data-handling practices.
Security and Data Protection Standards
We use industry-standard encryption (HTTPS/TLS) to protect data in transit between your device and our servers. Personal data is encrypted at rest in our databases. We limit access to personal data to employees and contractors who have a legitimate business need; all personnel sign confidentiality agreements. We conduct regular security audits and penetration testing. However, no online system is completely secure; we cannot guarantee that unauthorized parties will never access your data, though we implement reasonable safeguards to minimise that risk.
You are responsible for maintaining the confidentiality of your cs dewalive login credentials. If you believe your account has been compromised, contact our support team immediately and we will force a password reset and review your account activity. We recommend enabling two-factor authentication (if available) and never sharing your password with others.
Changes to This Privacy Notice
We may update this privacy notice from time to time to reflect changes in our practices, new regulations, or feedback from members. We will notify you of material changes by email or by posting a notice on cs dewalive. Continued use of the platform after a change becomes effective constitutes acceptance of the updated notice. We encourage you to review this page periodically to stay informed of our privacy practices.
Contact Us About Privacy
If you have questions about our privacy practices, believe we have mishandled your personal data, or wish to exercise your data rights (access, correction, deletion, portability), contact our support team:
- Email: [email protected] (24-hour response guarantee)
- Support ticket: Submit via your account dashboard
- Live chat: Available during business hours (9 AM–6 PM, Monday–Friday)
- Written request: Mail to our registered office (address listed in our terms of service)
We will respond to all data subject requests within the timeframe specified by applicable law (typically 30 days). If you are not satisfied with our response, you may file a complaint with your local data-protection authority or regulatory body.